Kids Polston Padded Jacket

Product code: 2300391

Delivery

How much is delivery?

In the United Kingdom, there are two delivery options:

• Priority (£6.50): 1-2 working days*
• Standard (£4.95): 3-5 working days

*Priority delivery will only be available Monday-Thursday. Any orders placed Friday-Sunday will be processed on Monday.

Europe:

International Tracked/Signed for (£12) with delivery in 3-7 working days.

Rest of the World:

Tracked Service (£16) with delivery in 7-10 days.

How long does delivery take?

Click and Collect: 2-4 working days. You will be notified when your order is ready.

UK:

• Priority: 1-2 working days*
• Standard: 3-5 working days

*Priority delivery will only be available Monday-Thursday. Any orders placed Friday-Sunday will be processed on Monday.

Europe: 3-7 working days

Rest of the World: 7-10 working days

Do I have to pay customs charges?

Yes, for international orders, import duties and taxes may apply. Customers are responsible for payment, and the amount is determined by the destination country’s customs office. Contact your local customs office for details before placing an order.

What if I have pre-ordered an item?

Pre-ordered or out-of-stock items are dispatched as specified on the website. Please note that any additional items purchased alongside a pre-order product will be dispatched when the pre-order is ready for delivery. If you need the other items sooner, please make a separate order for them. Payments for pre-order products are processed at the time of placing the order.

Can I track my delivery?

You will receive emails from the club updating you on the status of your order. Once the order has been dispatched, you will receive a tracking code which will allow you to check the delivery status with the delivery provider.

What countries do you ship to?

We can ship worldwide. Should we be unable to deliver an order, we will contact you and provide a full refund for your order.

Can I collect my order instead of getting it delivered?

Yes, click and collect is available at the Roverstore, Ewood Park, Blackburn, BB2 4JF. Orders will be ready in 2-4 working days, and you will be notified by email when it is ready for collection.

My order is missing/items are missing from my order. What should I do?

For missing items, please follow our delivery provider’s procedures. No refunds or exchanges will be offered until the investigation is complete (this can take up to 30 working days). Report any missing items to Blackburn Rovers within 7 days of delivery by emailing mailorder@rovers.co.uk.

How do I make a return?

If you wish to exchange merchandise or require a refund, either return your item in person to the Roverstore at Ewood Park or return the merchandise via post to:

We recommend using a tracked delivery service.

Postage is paid by the customer.

For exchanges or refunds the items need to be accompanied by the receipt as proof of purchase. If items are unsatisfactory they must be returned within 14 days. All goods returned must be in their original, unworn condition with all labels attached. We reserve the right to refuse to exchange or refund items that we consider to be damaged or that have not been treated in accordance with the instructions provided. 

Custom printed shirts, or any other personalised items cannot be refunded.  Furthermore if a player changes his number at any time or leaves the club, BRFC cannot offer a refund or an exchange on this shirt (this does not affect your statutory rights).