Delivery
How much is delivery?
In the United Kingdom, there are two delivery options:
- Priority (£6.50): 1-2 working days*
- Standard (£4.95): 3-5 working days
- Terrace Products: 7-10 working days**
*Priority delivery will only be available Monday-Thursday. Any orders placed Friday-Sunday will be processed on Monday.
**Terrace products are shipped directly through the Terrace therefore please allow 7-10 working days for delivery.
Europe:
International Tracked/Signed for (£12) with delivery in 3-7 working days*.
Rest of the World:
Tracked Service (£16) with delivery in 7-10 days*.
*international delivery charges £12 (Europe) and £16 (Rest of the world) are per 1kg, if more than 1kg of items is ordered you will be required to pay multiple delivery charges dependent on location.
How long does delivery take?
Click and Collect: 2-4 working days. You will be notified when your order is ready.
UK:
- Priority: 1-2 working days*
- Standard: 3-5 working days
*Priority delivery will only be available Monday-Thursday. Any orders placed Friday-Sunday will be processed on Monday.
Europe: 3-7 working days
Rest of the World: 7-10 working days
Do I have to pay customs charges?
Yes, for international orders, import duties and taxes may apply. Customers are responsible for payment, and the amount is determined by the destination country’s customs office. Contact your local customs office for details before placing an order.
What if I have pre-ordered an item?
Pre-ordered or out-of-stock items are dispatched as specified on the website. Please note that any additional items purchased alongside a pre-order product will be dispatched when the pre-order is ready for delivery. If you need the other items sooner, please make a separate order for them. Payments for pre-order products are processed at the time of placing the order.
Can I track my delivery?
You will receive emails from the club updating you on the status of your order. Once the order has been dispatched, you will receive a tracking code which will allow you to check the delivery status with the delivery provider.
What countries do you ship to?
We can ship worldwide. Should we be unable to deliver an order, we will contact you and provide a full refund for your order.
Can I collect my order instead of getting it delivered?
Yes, click and collect is available at the Roverstore, Ewood Park, Blackburn, BB2 4JF. Orders will be ready in 2-4 working days, and you will be notified by email when it is ready for collection.
My order is missing/items are missing from my order. What should I do?
For missing items, please follow our delivery provider’s procedures. No refunds or exchanges will be offered until the investigation is complete (this can take up to 30 working days). Report any missing items to Blackburn Rovers within 7 days of delivery by emailing mailorder@rovers.co.uk.
